Service

Our pre-sales team provides professional consulting services for ink products. We support inquiries about ink compatibility with different printer models, ink color performance, usage scenarios, product specifications, capacity, packaging, stock status and bulk order customization. We will give accurate and targeted product suggestions according to customers’ equipment and usage needs, helping customers select the most suitable ink products and avoid purchasing mistakes.

All ink products will be strictly inspected before shipment to ensure intact packaging, no leakage and qualified quality. After the order is confirmed, we will arrange packaging and delivery efficiently. We provide real-time order tracking information for customers to check logistics status at any time. We adopt safe and shockproof packaging for liquid ink products to prevent leakage, damage or contamination during transportation. Once there is any logistics abnormality, our team will actively follow up and update the latest progress promptly.

We offer comprehensive after-sales support for all ink products. If customers encounter problems such as ink leakage, abnormal color output, clogged print heads, product quality issues, or damaged goods during transportation, please contact our after-sales team in time. We provide professional technical guidance for ink installation and use, troubleshooting solutions, and standardized after-sales processing in accordance with official policies. We always respond to customer demands efficiently and solve product and usage problems for customers.